Refund and Return Policy

1. Overview

This Refund and Return Policy explains when and how you can request a return, replacement, store credit, or refund for products purchased from www.ravyostore.com.
By placing an order on our Website, you agree to the terms below.

2. Refund window

• You may request a return or replacement within 7 calendar days from the date of delivery, based on the delivery status shown by the courier tracking.

• Requests made after 7 days from delivery will normally not be accepted, except where required by applicable law.

3. Returnable vs non‑returnable items

Returnable (subject to inspection):

• Products received in damaged condition on delivery.

• Products that are defective after manufacturing / not working as per the specifications.

• Products that are different from what you ordered (wrong item, wrong quantity, or major mismatch in specification).

Non‑returnable (examples – you can tweak this list):

• Products that have been used, altered, or physically damaged by the customer.

• Products with tampered or missing serial numbers, barcode stickers, labels, or warranty seals.

• Products that are clearly marked as “Non‑returnable” or “Final sale” on the product page or at checkout.

• Downloadable / digital products (if any).

4. No “no‑questions‑asked” returns

• We do not offer “no‑questions‑asked” returns.

• Every return request is reviewed and approved case‑by‑case, based on clear evidence of damage, defect, or supply error.

• You may be asked to provide basic information, photos, and troubleshooting steps so that we can fairly evaluate your request.

5. Condition of returned products

To qualify for return or replacement:

• The product must be sent back in original condition, with all accessories, manuals, cables, and original packaging intact as far as reasonably possible.

• Any free gifts or bundled items received with the product must also be returned.

• Returns may be rejected if the product is found to be burnt, physically broken, modified, mishandled, or damaged due to incorrect wiring, over‑voltage, or misuse.

6. How to report an issue (within 7 days)

If you receive a damaged, defective, or incorrect product:

1. Contact us within 3-5 days of delivery via email or phone.

2. Share the following details:

   • Order number, your name, and contact details.

   • Clear photos/videos showing:

     • The product and the specific issue (damage/defect/wrong item).

     • The outer shipping carton and shipping label, along with proof of payment.

3. Our team may request basic troubleshooting (for electronics) before approving a return to confirm that the issue is not due to configuration or usage.

7. Return shipping

• You will need to ship the product back to our return address using a reliable, trackable courier.

• In cases where the issue is confirmed as our error (defective/wrong product), we may credit or reimburse reasonable return shipping charges, subject to proof of payment.

8. Store credit vs full refund

By default, approved returns will be settled as store credit, unless otherwise specified.

• Store credit

  • For most eligible returns (including many “change of mind” or compatibility‑related cases, if you decide to accept them), we will issue store credit that can be used on future purchases at ravyostore.com.

  • Store credit validity and conditions (for example, 6 or 12 months) can be defined by you and mentioned here.

• Full refund (specific cases only)
  A full refund to the original payment method (Razorpay, PayU, PayPal, Airpay, etc.) will normally be provided only in the following cases:

  • You received a wrong product or the product is not as per the order, and a replacement is not available.

  • The product is confirmed Dead on Arrival (DOA) or has a major functional defect, and replacement or repair is not feasible.

  • We are unable to fulfill the order (product out of stock / discontinued) after payment has been received.

• Any such refunds will be processed after we receive and inspect the returned product (where applicable) and verify the issue.

9. Refund timelines and exclusions

• After approval, refunds (where applicable) will be initiated within 5–10 business days, but actual credit to your account depends on your bank/payment gateway.

• Original shipping charges paid at the time of ordering are generally non‑refundable, except where the issue is clearly due to our error.

• In cases where the shipment was returned due to refusal to accept, incorrect address, or repeated delivery failures, we may deduct two‑way shipping and handling charges before issuing any refund or store credit.

10. Replacements and repair

• If a product is confirmed defective within the allowed window and a replacement is available, we will send a replacement unit after verification.

• If the same item is not available, we may offer an equivalent alternative, store credit, or a refund, depending on the situation and your preference (where options exist).

• Some products may be repaired rather than replaced, based on manufacturer or supplier policy; these conditions will be communicated case‑by‑case.

11. Order cancellations

• Before dispatch: You may request cancellation before the order is dispatched; in such cases, we will refund the full amount paid or convert it to store credit, as you prefer.

• After dispatch: Once dispatched, cancellation is usually not possible; you may need to follow the return process after delivery, and shipping charges may be deducted as described above.

12. Abuse of policy

• We reserve the right to limit or refuse returns in cases of repeated return requests, suspected misuse of components, inconsistent claims, or any form of policy abuse or fraud.

• In such situations, we may also restrict future orders from that account or address.

13. Contact for returns and refunds

For any questions or to initiate a return:

Ravyo Auto Tech Pvt Ltd
D‑1, Ishwar Park, Near Church, Indiranagar, Nashik 422009, Maharashtra, India
Email: info@ravyoautotech.com
Phone: +91 87937 65901