Privacy Policy
Introduction
Ravyo Auto Tech Pvt Ltd (“Ravyo Auto Tech”, “we”, “our”, “us”) is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit or make a purchase from our website www.ravyostore.com (“Website”).
Who we are
Ravyo Auto Tech Pvt Ltd is an engineering and robotics products company based in Nashik, India, offering components, kits, and related services through ravyostore.com.
Our registered office address is: D‑1, Ishwar Park, Near Church, Indiranagar, Nashik 422009, Maharashtra, India.
Information we collect
Depending on how you use our Website, we may collect the following types of information:
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Identity data: name, username, title, and company name
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Contact data: billing and shipping address, email address, phone number
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Order and transaction data: products purchased, order history, payment method used, transaction timestamps and status
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Technical and usage data: IP address, browser type, device information, operating system, pages visited, time and date of visits, referring URLs
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Communication data: messages sent via contact forms, support emails, or phone/WhatsApp, and your communication preferences
We do not intentionally collect sensitive personal data (such as financial account passwords, health data, or government IDs) through the Website unless clearly required for a specific purpose and permitted by law.
How we collect information
We collect information in the following ways:
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Directly from you when you create an account, place an order, request a quote or custom order, submit a contact form, or communicate with us by email, phone, or messaging services
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Automatically when you access or use the Website, through cookies, log files, and similar technologies that record technical and usage information
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From third‑party service providers such as payment gateways, logistics partners, analytics providers, and advertising platforms, where permitted by law
How we use your information
We use your personal information for the following purposes:
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To register and manage your account on ravyostore.com
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To process and fulfill your orders, including payment processing, packaging, and shipping, and to send order confirmations and updates
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To respond to your questions, provide customer support, and handle returns, warranties, or service requests
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To send you transactional communications related to your orders and account
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To send you marketing communications (such as offers, updates, and newsletters) if you have opted in or where permitted by law, with the option to unsubscribe at any time
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To operate, secure, and improve our Website, products, and services, including troubleshooting, data analysis, testing, and usage monitoring
Payment gateways and payment information
When you make a payment on ravyostore.com, your payment is processed through one or more of the following third‑party payment gateways: Razorpay, PayU, PayPal, and Airpay.
These payment providers collect and process your payment details (such as card information, UPI, net banking, or wallet details) directly on their secure platforms, in accordance with their own terms and privacy policies.
Ravyo Auto Tech does not store your full payment card details on its own servers, although we may receive limited information such as the last few digits of your card or tokenized identifiers, along with transaction status, to help identify transactions and provide support.
You should review the privacy policies of Razorpay, PayU, PayPal, and Airpay to understand how they handle your data and what security measures they apply.
Legal bases for processing (where applicable)
Where data protection laws require a legal basis for processing (for example, for users in the EU/EEA or UK), we rely on one or more of the following:
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Your consent (for example, for certain marketing communications and non‑essential cookies)
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Performance of a contract (for example, to process and deliver your orders)
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Compliance with legal obligations (for example, tax, accounting, and regulatory requirements)
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Legitimate interests (for example, to improve our Website, prevent fraud, and secure our systems), provided that these interests are balanced against your rights and freedoms
Cookies and similar technologies
Our Website uses cookies and similar technologies to:
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Remember your preferences, login status, and items in your shopping cart
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Understand how visitors use the Website and measure performance and traffic
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Enhance security and prevent misuse of our services
You can usually set your browser to block or alert you about cookies; however, if you disable cookies, some features of the Website may not function properly.
Analytics and advertising
We may use analytics services (for example, web analytics tools) to collect aggregated information about how visitors use the Website, such as page views, time spent, and general user flows.
We may also work with advertising or remarketing partners to show relevant ads based on your interactions with the Website, subject to applicable law and your preferences.
How we share your information
We do not sell your personal information.
We may share your information with:
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Service providers who process data on our behalf, such as hosting providers, payment gateways (Razorpay, PayU, PayPal, Airpay), courier and logistics companies, email/SMS/WhatsApp communication platforms, and analytics providers
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Professional advisers such as auditors, legal counsel, accountants, and consultants
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Government authorities, regulators, and law enforcement agencies where required by applicable law or to protect our legal rights, property, or safety
If Ravyo Auto Tech undergoes a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction, subject to continued protection consistent with this Policy.
Data retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this Policy, including:
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For as long as you maintain an account with us and for a reasonable period thereafter
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For the time required to complete your orders and provide related support
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For periods required by law, regulation, or tax and accounting rules
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For the time needed to resolve disputes, enforce our agreements, and protect our rights
When data is no longer needed, we will securely delete or anonymize it, subject to technical and legal constraints.
Data security
We use reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction, including secure servers, access controls, and monitoring.
However, no method of transmission over the internet or method of electronic storage is completely secure, and absolute security cannot be guaranteed.
Your rights and choices
Subject to applicable law, you may have the following rights with respect to your personal information:
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To request access to the personal data we hold about you
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To request correction of inaccurate or incomplete data
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To request deletion of certain data, subject to legal retention obligations
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To request restriction of processing in certain circumstances
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To object to certain processing, including direct marketing
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To withdraw consent where processing is based on your consent, without affecting the lawfulness of processing carried out before withdrawal
To exercise your rights, please contact us using the details in the “Contact us” section below. We may ask for reasonable information to confirm your identity before processing your request.
Marketing communications
If you subscribe to our newsletters or marketing communications, we may send you emails, SMS, or messages about new products, special offers, and updates.
You can opt out of marketing communications at any time using the unsubscribe link in our emails or by contacting us; you will still receive essential transactional and service‑related messages for your orders and account.
Third‑party websites and services
Our Website may contain links to third‑party websites or services that are not operated or controlled by Ravyo Auto Tech.
This Privacy Policy does not apply to those third‑party properties; you should review their privacy policies separately, and we are not responsible for their content, security, or privacy practices.
Children’s privacy
Our Website and services are intended for users who are at least the age of legal majority in their jurisdiction.
We do not knowingly collect personal information from children below this age; if you believe that a child has provided us with personal data, please contact us so that we can take appropriate action, including deletion where required.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements.
The updated version will be posted on this page with a revised “Last updated” date and will be effective as soon as it is published, unless otherwise specified.
Contact us
If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, you may contact us at:
Ravyo Auto Tech Pvt Ltd
D‑1, Ishwar Park, Near Church, Indiranagar, Nashik 422009, Maharashtra, India
Email: info@ravyoautotech.com
Phone: +91 87937 65901